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Identity theft happens when someone steals your personal information, such as your name, Social Security number, credit card number or other identifying information, and uses it to commit fraud or other illegal activities.
There are two personal identity protection packages available:
The Basic Personal Identity Protection Package is a benefit for our Value Checking account customers and for our Exceptional Plan and Plus Package customers who have not yet activated their IDEssentials Personal Identity Protection Package. Basic services include:
Payment Card Protection
If your cards are lost or stolen, a Fraud Resolution Specialist™ will assist you with pulling your online credit report and researching information. The Specialist can initiate 3-way calls to each creditor and/or bank to cancel existing credit/bank accounts and have new cards issued to you or, if you prefer to call without assistance, the Specialist can provide you with card issuer contact information from your credit report. And, at your request, a fraud alert with the Credit Reporting Agencies may also be established.
Personal Identity Protection Expense Reimbursement1
The Basic Personal Identity Protection Package includes an expense reimbursement of qualified direct costs associated with reporting the identity theft event and recovering your identity – up to $1,000 reimbursement for Value Checking customers or up to $2,500 reimbursement for Exceptional Plan and Plus Package customers.
Identity Recovery and Restoration Services
Should you become a victim of identity theft, a Fraud Resolution Specialist™ can assist you with comprehensive identity recovery and restoration services.
The Fraud Resolution Specialist™ will:
This comprehensive package of personal identity protection services is exclusively for our Exceptional Plan and Plus Package customers and includes the following services:
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The IDEssentials™ Personal Identity Protection Package requires Internet access, a valid email address and online activation of monitoring services. If you do not activate the IDEssentials Personal Identity Protection Package, you will have the Basic Personal Identity Protection Package.
IDEssentials gives you an easy-to-understand way to gauge your risk of identity theft and take the necessary steps to ensure your security. Its advanced technology searches millions of public and private database records and analyzes this information for patterns that could indicate if you are — or are about to become — a victim of identity theft. You’ll receive a comprehensive protection system that helps safeguard your credit and helps detect and stop identity theft before it happens.
IDEssentials monitors hundreds of databases for your personal information such as stolen credit card and bank account numbers. If anything is detected that looks unusual or indicates that your personal or financial information has been compromised, you'll be alerted immediately. IDEssentials will help you spot fraud quickly by monitoring daily activity on your credit reports with the three major credit bureaus and alerting you if there are any changes.
Plus, you’ll get free credit reports from each of the three major credit bureaus and have access to your credit scores to see what lenders look at when deciding to give you a loan or line of credit.
With daily monitoring to alert you to fraud, an easy-to-understand Identity Threat Score™, medical benefits monitoring, and scanning of black market Internet areas, you’ll have the best protection available for your identity. And it is all backed by a $1,000,0002 service warranty (expense reimbursement) and On-Call Protection Specialists, so you can have peace of mind.
The Fraud Resolution Specialist™ will:
Insurance products are: