ACCESSIBILITY

Central Pacific Bank is committed to providing exceptional customer service, and easy and convenient banking services for all customers.

 

PHYSICAL ACCESSIBILITY

Our Branch Locations
Central Pacific Bank monitors and reviews our branch locations for compliance with relevant federal, state and local accessibility laws. Central Pacific Bank also welcomes customers’ service animals and guide dogs at any time. Certain of our branch locations offer the option of convenient banking from your car at a drive-through window (Hilo branch), drive-through remote teller systems (Kailua, Kapolei and Pearl Highlands branches) drive-through ATMs (Kapolei, Kailua-Kona and Pearl Highlands branches), and drive-through merchant night depository (Kapolei and Kailua-Kona branches).

Our ATMs
All Central Pacific Bank ATMs have voice-instruction capability as well as earphone jacks for privacy. By using a headset plugged into the audio jack on the ATM, instructions are available on how to withdraw cash, make deposits, make transfers to linked accounts, obtain account balances, and make PIN changes. Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

 

COMMUNICATIONS ACCESSIBILITY

For persons who are deaf, hard of hearing, or have speech disabilities, Central Pacific Bank provides:

  • Acceptance of telecommunication relay service calls; and
  • TTY/TDD connectivity through the Central Pacific Bank Customer Service Center: 1-808-532-4920.

For persons who are blind or have low vision, Central Pacific Bank offers:

  • Sight checks printed with raised lines to help guide the customer when writing a check; and
  • Assistance with reading, filling out and completing forms through telephone banking or in your local branch.

 

ONLINE AND MOBILE ACCESSIBILITY

In response to the needs of all of our customers, Central Pacific Bank has based its website accessibility efforts on the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA Standards. If you have a suggestion or comment, please let us know.

 

ACCESSIBILITY CONTACT

To ask about or request any of these services, please contact your local Central Pacific Bank branch or call our Customer Service Center at 1-800-342-8422 (TDD/TYY 1-808-532-4920).

For customers with other accessibility needs, Central Pacific Bank reviews requests on a case-by-case basis to determine how to best serve them. If you have questions or concerns about accessibility at Central Pacific Bank, please contact Sara Coes, by email at [email protected], by phone directly at (808)544-5517, or by mail at Central Pacific Bank, 220 South King Street, 5th Floor, Honolulu, Hawaii 96813.