Protect Your Identity: Don’t get Phished!

October 6, 2016

It has come to our attention that Hawaii residents have been targeted with "phishing phone calls," where scammers use names of local financial institutions to extract information by telling call recipients that their debit card or bank account has been blocked.

“Phishing” is the act of targeting victims through emails, texts, phone calls, or letters, with the goal of stealing information for purposes of identity theft. Central Pacific Bank will never request confidential information via unsolicited phone, email or text messages.

Don’t believe what you see. Scammers can easily make their communication appear to come from a legitimate company. Company logos can be copied. Emails or caller ID can be made to look like it came from a recognizable sender. Website links can be spoofed.  Scammers may take advantage of recent news events to make their communication more believable and lead you to take action. They may lead you to believe your bank account or debit/credit card is locked or suspended; or that you are being served an eviction notice. The message may appear to have a sense of extreme urgency to make you believe that action should be taken immediately.

Don’t click links or download attachments or follow the call instructions. Scammers may include web links that will take you to a compromised site or attachments that will install malicious viruses or key logger programs onto your computer that steal information once it is clicked on. They can collect information from a call where a recorded message instructs you to press a number or enter your account or PIN number. If you receive such a call, do not follow the instructions. Hang up immediately.

Don’t reply to or call the sender. Avoid responding to unsolicited emails, phone calls, or texts. Avoid letting the scammers know that your email address or phone number is live and active. It may lead to more spam and phishing attempts. Contact the bank or company with their known published number to verify if the communication is legitimately from them. Don’t email or call the number listed in the suspicious communication.

Don’t share or confirm any personal or financial information. This includes PIN numbers, passwords, contact information, user ID, or confirmation of a banking relationship. 

If you believe you have been a victim of a phishing scam where you may have shared your banking information, Do contact us immediately.

Visit our Privacy, Security & Fraud Prevention page for more information about to protect yourself from fraud and ID Theft.