Target Breach Update
At Central Pacific Bank, the safety and security of your accounts is our top priority. As the result of the recent security breach originating at Target stores nationwide from 11/27/13 to 12/15/13, some customers’ debit cards have been compromised and may be at risk for fraudulent transactions. For your protection and peace of mind, we are automatically issuing new debit cards to impacted customers.
More details are being mailed to those customers whose cards have been compromised, and the following Q&A is also available for those customers who suspect that their account information may have been exposed.
How do I know if my account information is safe?
A: Debit card holders should closely examine their monthly statements and immediately report suspicious activity by calling our Customer Service Center at (808) 544-0500 or toll-free at 1-800-342-8422 or via e-mail to firstname.lastname@example.org.
Customers with CPB Visa credit cards can either call the numbers on the back of their cards or the following numbers:
- Consumer Credit Cards: 1 (800) 558-3424
- Business Credit Cards: 1 (866) 552-8855
Q: Is my identity safe? Were cardholder Social Security Numbers impacted?
A: We have been assured that no cardholder Social Security Numbers, addresses or telephone numbers were compromised with this incident. If you want, you may check your credit history by ordering a free credit report from any of the national credit reporting agencies. Visit www.annualcreditreport.com for more information on obtaining a free credit report.
Q: Why do I need a new debit card?
A: Even though no identifying information was exposed, your card number may be at risk.
Q: Can I continue to use my current debit card?
A: Yes, you may still use your current debit card can still be used up until the cancellation date noted on the letter mailed to affected customers. After this date, you will not be able to use your current card. We apologize for this temporary inconvenience as we take steps to minimize any exposure to unauthorized usage.
Q: Can I have my current debit card cancelled immediately?
A: Yes, by calling our Customer Service Center at (808) 544-0500 or toll-free at 1-800-342-8422, we can cancel your debit card immediately.